TaxValet

TaxValet is a sales tax compliance service that acts as an outsourced sales tax department for multi-state and e-commerce businesses. It takes ownership of registrations, filings, payments and state correspondence rather than selling software the client has to operate.

Each client is assigned a named team: a sales tax accountant who handles filings, payments and state notices and manages communication with tax authorities; an audit manager; a client tax specialist; a regulatory analyst; and an onboarding specialist. The work covers nexus determination against economic thresholds and physical presence triggers such as an office, inventory, remote employees, affiliates, advertising presence and trade shows; permit registration and ongoing permit management; product taxability research; collecting and checking data from the client's sales channels; filings and remittances; and audit representation under an audit liability guarantee that covers penalties caused by TaxValet errors.

The company reports that clients reduce sales tax audit risk by an average of $1.8 million a year, that the average audit costs over $300K, that it processes an average of 715 state emails and letters per client each year, and that it has held a Net Promoter Score of 94 over the last five years.

Pricing is a flat monthly fee that the site says typically ranges from $1k to $4k per month with no hidden fees, overage charges or add-ons, positioned against the cost of an entry-level in-house sales tax hire. The service described throughout is sales tax rather than lodging or occupancy tax, so coverage of short-term stay taxes should be confirmed before engaging.