Propane
Superior Plus Propane
Superior Plus Propane delivers propane to residential and commercial customers and sells and services the equipment that burns it. Named customer segments on the site are homes, builders and construction, hospitality and restaurants, and autogas and fleet fuelling.
Delivery can be scheduled by the customer or put on automatic delivery, where fills are timed from actual usage, weather and delivery patterns. Tank monitoring reports the tank level remotely. Billing options include a budget payment plan that spreads cost evenly through the year, automatic recurring payments from a card or bank account, and online payment through the mySuperior portal, where customers can also view fuel levels, schedule deliveries and see invoices.
Select locations also sell and install equipment — tankless and high-efficiency water heaters, heaters and fireplaces — and offer oil-to-propane conversions, preventative maintenance, combustion efficiency testing and repairs by certified technicians. The company says it has served customers since 1922, runs more than 200 customer service locations across 22 states, employs more than 2,000 people, and staffs a 24/7 emergency line at 1-855-804-3835.
Not all products and services are available in all areas, and the company says so directly. Confirm with the local customer service center what it actually offers, and get pricing terms in writing — the site publishes no rates.
Best for
Residential and small commercial propane users in the 22 states the company covers who want automatic delivery, tank monitoring and even monthly billing. Service and equipment offerings vary by local customer service center.
What they do
- Residential propane delivery
- Commercial propane supply
- Automatic delivery scheduling
- Remote tank monitoring
- Propane tank installation and sizing
- Appliance, heater and fireplace installation
- Oil-to-propane conversion
- Preventative maintenance and repairs
- Combustion efficiency testing
- Autogas and fleet fuelling
- Cylinder exchange
- Budget payment plan and automatic payments
Details
| Attribute | Value |
|---|---|
| Founded | 1922 |
| Team size | 1,000+ employees |
What stands out
- Says it has served propane customers since 1922.
- Runs more than 200 customer service locations across 22 states.
- Reports more than 2,000 dedicated employees.
- Staffs a 24/7 emergency line at 1-855-804-3835 for suspected leaks.
Common questions
- Is the printed delivery ticket also my invoice?
- Yes. The printed ticket handed over at the point of delivery is both the delivery ticket and the invoice, and the amount shown should be paid unless the account is on an equal billing program.
- What is the transportation fee on my invoice?
- The transportation fee covers the cost of moving fuel to customer locations. The company says it shows the fee separately so customers can see how rising transportation costs affect its cost of doing business.
- How does automatic delivery work?
- Deliveries are scheduled automatically based on actual usage, weather and delivery timing, so the customer does not have to monitor the tank or call for a fill. The company asks that a clear path to and around the tank or cylinders be maintained for safe, on-time delivery.
- What payment options are available?
- Customers can pay online or make a one-time payment through the mySuperior portal, set up pre-authorised recurring payments on a major credit card or directly from a bank account on a chosen day of the month, or enrol in the budget payment plan for predictable monthly payments spread through the year.