Storage managers
Storage Asset Management
Storage Asset Management (SAM) is a third-party management company for self-storage. It runs facilities for owners under two models: a traditional staffed model with on-site location managers supported by mystery shoppers, recorded phone calls, customer feedback, and facility audits; and a remote operations model that handles lien processes, tenant communications, and oversight without on-site staff, which the company presents as a lower-cost option.
Beyond daily operations, SAM markets facilities across three fronts: digital, the local community, and the property itself. That includes websites that take reservations, move-ins, payments, and inquiries, an AI chatbot that hands off to its customer care center, and revenue management. It also handles pre-opening work for new facilities: hiring on-site staff, adjusting unit mix, office design and layout, software and hardware setup, marketing plans, rental agreements and forms, and policies and procedures.
Owners receive bank account and financial report reconciliation, budget against actual results, cash flow statements, a monthly balance sheet, a monthly operations update covering staff, market, and site maintenance, capital improvements, and customer survey results, with other reports on request. Owners choose how involved they stay day to day. SAM says it owns none of the facilities it manages, which it frames as removing a conflict of interest, and will introduce owners considering a sale to active buyers in its network.
The company was founded in 2010 with 21 managed stores and reports 600+ locations in 38 states today, including more than 175 remotely managed sites, and a team of more than 900 people across store, regional, and corporate levels. It works from York, Pennsylvania. Management fees are not published.
Best for
Self-storage owners and developers who want an operator with no ownership stake in their asset, staffed on site or run remotely, including first-time owners who need pre-opening setup and lease-up.
What they do
- Third-party self-storage management
- Remote (unstaffed) facility operations
- Staffed on-site facility management
- Revenue management
- Digital and local facility marketing
- Facility websites with online rentals and payments
- Customer care center and AI chatbot
- Pre-opening setup and lease-up
- Owner financial reporting and reconciliation
- Lien and delinquency processing
Details
| Attribute | Value |
|---|---|
| Founded | 2010 |
| Ownership | Private |
| Team size | 501-1,000 employees |
What stands out
- Manages 600+ locations in 38 states, including more than 175 remotely managed sites.
- Founded in 2010 with 21 managed stores.
- Team of more than 900 people across store, regional, and corporate levels.
- Owns none of the facilities it manages, which it says removes a conflict of interest.
- Backed by over 70 years of combined executive industry experience, per the company.
Common questions
- Can the owner stay involved in day-to-day operations?
- Yes. SAM says owners choose their level of involvement, from granular detail on every part of operations to a high-level overview, and that it stays flexible about how the partnership runs.
- What happens to existing on-site staff during a transition?
- Current on-site staff are given the opportunity to join SAM's team and continue serving the facility. The company says its departments work with the owner at every step to keep the handover orderly.
- Does SAM own any of the facilities it manages?
- No. The company provides third-party management only and says it holds no ownership stake in the facilities it manages. It describes that as deliberate, so that no conflict of interest arises with the owners it works for.
- What reporting does an owner receive?
- Bank account and financial report reconciliation, budget versus actual results, cash flow statements, a monthly balance sheet, a monthly operations update covering staff, market and site maintenance, capital improvements, and customer survey results, plus additional reports on request.