SpiderDoor Management

SpiderDoor sells gate access control for self-storage: internet and cellular keypads, a tenant app, and a set of add-on tools that sit on top of the gate. It also lists residential gate systems as a separate product line.

The keypads work against the facility's existing management software rather than replacing it. Tenant codes and lockouts sync from SiteLink, and the quote form asks which management platform a prospect runs, listing Web Self Storage (U-Haul) among the options. Two tools extend that link: the Classic Text Collector, which texts a payment link to a tenant denied access at the keypad and stops accepting payment past the days-past-due cutoff set in SiteLink corporate control, and SpiderCall, an AI call assistant that takes payments, retrieves gate codes and answers facility questions such as the address. A Google review service texts every tenant after a rental or payment asking for a review and pulls responses into one screen.

Access is role-based: SpiderDoor issues owner-level logins only, and managers' credentials must be created by someone at the company holding the owner role. Support is US-based and answered by people Monday to Friday, 8am to 5pm CST, with a stated response within 24 hours to after-hours messages. The help centre is organised by product with step-by-step install, troubleshooting and hardware-repair videos, including repowering keypads, replacing the internal PCB and testing relay wires to the gate motor.

Pricing is not published; quotes come from a form, email or the sales line on 205-821-6000. Note that the page this listing points at, /software, returns a "Page not found" error.