Specialty Answering Service

Specialty Answering Service, which trades as SAS, is a live answering service and inbound call center company operating 24 hours a day. Its services run from basic telephone answering, where an operator takes messages and transfers calls, through virtual receptionists, dedicated agents assigned to a single account, order taking, appointment setting and reminder calls, emergency dispatch, bilingual answering, and outbound B2B lead generation and telemarketing.

Accounts are built on custom call scripts, which clients can edit live, and a web portal and mobile app are used to run reports, listen to recorded calls, read message archives and connect other applications. Toll-free and local numbers are included with every plan, and support is available by phone, email, live chat and social media. The company says its handling is PCI DSS compliant and that it offers HIPAA-compliant service for healthcare clients. A 14-day free trial is offered.

The service traces its roots to 1985, when it began as a small answering service in the Philadelphia suburbs, and it moved into the national market in 2003 with a dedicated HVAC answering service. It is based in King of Prussia, Pennsylvania. It is a BBB accredited business and lists membership in ATSI and CAM-X. Industry programs include property management, where it handles communication from tenants, owners, vendors and HOAs, plus real estate, small business, legal, medical and trades.

The homepage advertises prices starting at $44 per month, with billing based on call volume, but plan detail sits behind the pricing page. Before signing, confirm what counts as a billable call or minute, how overage is charged, and whether after-hours and holiday coverage carry a different rate.