Direct mail & outbound
smrtPhone
smrtPhone is a cloud phone system for sales-driven teams: calling, texting and voicemail in one place, with every interaction written back into the user's CRM. The company now positions it as an agentic conversation platform, meaning trained AI workers it calls smrtAgents can run conversations alongside human staff and hand off when judgment is needed.
Outbound volume runs through smrtDialer, which dials one to four lines at once, pulls leads from a CRM or a spreadsheet, and captures each call with hot-key dispositions and notes. Inbound calls route through call flows with round-robin, IVR and business-hours rules. Texts and voicemails join the same thread, so whoever picks up next can see the history rather than starting over. A mobile app and Chrome extension extend it outside the office, and smrtAgents can be hired from a marketplace to qualify leads, answer inbound calls and follow up on a set schedule.
The base platform starts at $29 per seat per month, or $24 billed yearly, with 500 voice minutes and 1,000 text segments and overage at $0.03 a minute and $0.02 a text segment; a $99 tier carries unlimited voice minutes and text segments, and A2P white-glove onboarding is listed at $97. A 14-day free trial is offered. The company reports 2,200+ operators on the platform, a 4.7 out of 5 average across Capterra, GetApp and Software Advice, and telecom that has been live since 2017. It is operated by smrtStudio Global, Inc.
Compliance support covers TCPA, CCPA, CPNI and STIR/SHAKEN, with A2P 10DLC, toll-free texting verification and branded caller ID as separate line items, so confirm what your plan includes. Feature counts differ by tier, including CRM integrations, DNC list management and dialer campaign reporting, so price the specific feature set you need rather than the headline seat rate.
Best for
Investor and sales teams making high outbound call volume who want the dialer, texting and full call history inside their CRM, and who will actually use AI agents for overflow. Not a fit for one person who just needs a second number.
What they do
- Cloud business phone system
- smrtDialer multi-line power dialer
- SMS texting with templates and business-hours routing
- AI conversation agents (smrtAgents)
- Voicemail with transcription
- Call flows, IVR and round-robin routing
- CRM call and text logging
- A2P 10DLC and toll-free texting registration support
- Mobile app and Chrome extension
Details
| Attribute | Value |
|---|---|
| How they charge | Base platform from $29 per seat per month ($24 billed yearly) with 500 voice minutes and 1,000 text segments; overage $0.03 per minute and $0.02 per text segment. |
What stands out
- Reports 2,200+ operators running their week through the platform
- Rated 4.7 out of 5 across Capterra, GetApp and Software Advice
- smrtDialer places outbound calls across one to four lines simultaneously
- Telecom platform has been live since 2017
- Built for TCPA, CCPA, CPNI and STIR/SHAKEN compliance
Common questions
- What is smrtPhone?
- smrtPhone is a conversation platform where a team's people and AI agents run calls and texts with shared context, and every call and text flows into the CRM. It replaces separate calling, texting and dialing tools, and trained smrtAgents can be hired to handle follow-up and lead qualification.
- Does smrtPhone have a power dialer?
- Yes. smrtDialer is the high-volume outbound dialer: it calls between one and four lines at once, pulls leads from a CRM or a spreadsheet, and captures every call and note automatically with the conversation context attached.
- What can a team do on smrtPhone?
- Live calling and texting, trained AI agents that run conversations on the team's behalf, smrtDialer for high-volume outbound, and CRM integration so every conversation is captured with context. A free mobile app and Chrome extension are included.
- When is customer support available?
- The customer support chat is staffed 9 AM to 9 PM Eastern, Monday through Friday. Written documentation is available at any time for more specific questions.