Park Wi-Fi
Single Digits
Single Digits provides managed internet and connectivity services for properties where guests, residents, or visitors use the network. It serves hospitality, multifamily, student housing, and senior living.
The offering covers network design and engineering, deployment, ongoing maintenance, proactive network monitoring, authentication and access portals, network access control and bandwidth management, revenue reporting and authentication tracking, and multilingual end-user support. Services beyond Wi-Fi include video entertainment, VoIP phone service, and staff IT support.
The Connected Life Platform, launched in 2020, is the company's network management and device authentication system, supporting 5G, Wi-Fi 6, Wi-Fi Certified Passpoint, and IoT devices from one management plane. The company says it can take over and extend the life of existing infrastructure rather than requiring a rebuild, and that commercial off-the-shelf equipment can be used instead of proprietary hardware.
Single Digits reports serving over 3,600 customers globally, covering more than one million guest rooms and apartment units. Support runs around the clock by phone with separate lines by property type, and the company states that 95% of calls are answered within 90 seconds, that every call generates or updates a ticket, and that 90% of trouble tickets are resolved on the first call. Offices are listed in Bedford, New Hampshire; Charlotte, North Carolina; Cancun; and Tijuana.
Best for
Owners of RV resorts, apartment communities, hotels, and senior living properties who want one vendor to design, run, and support the network and to answer resident and guest support calls directly.
What they do
- Managed guest and resident Wi-Fi networks
- Converged IP network design and deployment
- Proactive network monitoring and maintenance
- Wi-Fi authentication and access portals
- Network access control and bandwidth optimization
- Multilingual end-user phone support
- Video entertainment services
- VoIP phone service
- Staff IT support
- Wi-Fi offload and roaming
Details
| Attribute | Value |
|---|---|
| Other offices | Charlotte, NC, Cancun, MX, Tijuana, MX |
What stands out
- Reports serving over 3,600 customers globally across more than one million guest rooms and apartment units
- States that 95% of support calls are answered within 90 seconds and 90% of trouble tickets are resolved on the first call
- Launched the Connected Life Platform, its network management and authentication system, in 2020
- Says it can take over and extend the life of existing network equipment rather than requiring new hardware
- Runs separate support lines for hospitality and for multifamily and student housing