Can a customer reserve a unit that is already rented to someone else?

Yes, through the waiting list. A customer wanting a specific unit or size is entered and tracked on the waiting list, and the system prompts the operator when a matching unit becomes available.

How is a rate change set up in the software?

A rate change needs one record for each size code affected, and every field in each record must have an entry. The standard rate referenced under units to be affected is the rent rate per unit shown in the size code chart.

Gates & access control

Sentinel Systems

Sentinel Systems sells access control hardware, management software, and websites to self-storage operators, aimed at independent operators and small portfolios rather than large platforms.

Hardware covers keypads and access control for facility entry. Sentinel Anyware is the web-based management software, handling rentals, payments, and daily operations with real-time reporting and integrations to third-party vendors. WinSen is the earlier software line, and existing WinSen customers are told to contact their Sentinel sales representative before installing a newer version than the one they run.

The company also builds self-storage websites with online rentals, online bill pay, and mobile-friendly layouts, and runs a dealer program for resellers. Support resources include user guides, license key requests, a remote support download, a support request page, and a premium support option.

Sentinel is at 600 Corporate Circle, Suite J, Golden, Colorado, with support on 866-351-4423, Monday to Thursday 8am to 5pm and Friday 8am to 4pm. Toll-free numbers are published for the UK, Australasia, Brazil, Mexico, Denmark, France, Italy, the Netherlands, New Zealand, and Spain. Its own company timeline begins at 1977. Pricing is not published; a demo is requested through the site.

Best for

Independent and small-portfolio self-storage operators who want access control, management software, and a website from one vendor, and existing WinSen users looking for an upgrade path.

What they do

Access control hardware and keypads
Sentinel Anyware management software
WinSen management software
Self-storage website design
Online rentals and online bill pay
Dealer and reseller program
Premium support, user guides, and remote support

What stands out

Support is staffed Monday to Thursday 8am to 5pm and Friday 8am to 4pm on 866-351-4423.
Based at 600 Corporate Circle, Suite J, Golden, Colorado.
Publishes toll-free support numbers for the UK, Australasia, Brazil, Mexico, and several European countries.
The company timeline published on its own site begins in 1977.

Common questions

Can a customer reserve a unit that is already rented to someone else?: Yes, through the waiting list. A customer wanting a specific unit or size is entered and tracked on the waiting list, and the system prompts the operator when a matching unit becomes available.
How is a rate change set up in the software?: A rate change needs one record for each size code affected, and every field in each record must have an entry. The standard rate referenced under units to be affected is the rent rate per unit shown in the size code chart.