Property management software
Self Storage Manager (E-SoftSys)
Self Storage Manager is cloud-based property management software for self storage, built for multi-facility operators, large operators, and REITs, and also used by single-facility owners. It centralizes operational control so corporate and district managers can oversee every site from one system with real-time data.
Day-to-day work runs through a color-coded site map for move-ins, move-outs, transfers, and payments, with flexible unit pricing and discounts, revenue management that adjusts pricing on occupancy or competitor rates and automates rent increases, user-definable fees and recurring charges, rental agreements, custom invoices, late notices and auction letters, and automated follow-up tasks. Tenants get a customer portal, online reservations and rentals with waiting lists, and IVR phone payments.
Other modules include a CRM for leads, reservations and campaigns, a call center module with call tracking, e-signature for digital leases, integrated point of sale, SMS texting, delinquency management, Site Walkthrough and work orders on Android phones and tablets, Power BI reporting, gate access integration, a built-in AI agent called SAMARA, and a website platform. Services cover implementation, data conversion from a legacy system, training, upgrades, customization and third-party interfaces, and website design, hosting, and search engine optimization.
Founded in 2002, the software has been entirely rebuilt three times. The company reports more than one thousand facilities on its applications and clients in over 15 countries across North America, Europe, the Middle East, and Asia-Pacific, and says it is the only property management system currently used by two publicly traded REITs. It is a Gold certified member of the Microsoft Partner Network, with offices at 325 Sentry Parkway, Blue Bell, Pennsylvania, support on 800-469-1740, and a separate Australian support line.
Best for
Multi-facility self-storage operators and REITs that need centralized control and cross-facility reporting across a portfolio. Single-facility owners are supported, but get less from the centralized architecture.
What they do
- Cloud self-storage property management software
- Online reservations and rentals
- Customer portal and IVR phone payments
- Revenue management and dynamic pricing
- CRM and call center module with call tracking
- e-Signature leases and integrated point of sale
- Site Walkthrough and work order management
- Power BI reporting and analytics
- Gate access and third-party integrations
- Implementation, data conversion, and training services
Details
| Attribute | Value |
|---|---|
| Founded | 2002 |
| Memberships | Gold certified member, Microsoft Partner Network |
What stands out
- Founded in 2002 and entirely rebuilt three times since.
- Says it is the only property management system currently used by two publicly traded REITs.
- Reports more than one thousand facilities on its applications and clients in over 15 countries.
- Gold certified member of the Microsoft Partner Network.
- Supports operators in the United States, United Kingdom, Canada, and Australia, with multiple currencies and region-specific compliance.
Common questions
- Who is Self Storage Manager designed for?
- It is built for multi-facility self-storage operators, large operators, and REITs needing enterprise-grade functionality across a portfolio of locations. Independent operators running a single facility are supported, but the centralized architecture, cross-facility reporting, and Power BI analytics deliver the strongest value to multi-location businesses.
- Which countries and regions does the software support?
- It supports operators across the United States, United Kingdom, Canada, and Australia, with further deployments internationally, multiple currencies, and region-specific compliance requirements. Dedicated support is available for US, UK, and Australian customers, and US and Canadian customers can reach support toll-free on 1-800-469-1740.
- What is included in the platform?
- Online rentals, IVR phone payments, e-signature lease signing, integrated point-of-sale checkout, a call center module with call tracking, Site Walkthrough for mobile facility inspections and work orders, SMS texting, delinquency management, dynamic pricing, Power BI analytics, and gate access integration, all from one centralized platform.