SatisFacts Research

SatisFacts Research runs resident, prospect, and employee surveys for apartment operators and pairs them with review and reputation management through ApartmentRatings. It was founded in 2000 and says it has more than 25 years in multifamily, measuring millions of units each year.

The survey line includes an annual resident satisfaction survey built as a strategic planning tool that identifies what matters most to residents, Insite touchpoint surveys tied to moments in the prospect and resident lifecycle such as unclosed tour, move-in, work order, pre-renewal, and move-out, and FLEX surveys where the operator sets the questions, timing, and delivery. Distribution integrates directly with the property management system or runs from resident lists by email and text, and employee surveys cover what motivates or hinders on-site performance.

Results feed the epIQ Index, the firm's community performance metric, and a national satisfaction index for benchmarking a portfolio against itself and against local competition. An education team walks operators through the data and builds action plans rather than handing over a report, and the competitor analysis compares touchpoint performance and experience ratings rather than rents alone.

The reputation side, bundled as LEO, covers review cultivation through the Verified Review Program on ApartmentRatings and Google, review responses written by the firm within one business day, listing accuracy and local SEO, social posting, and ad intelligence tracking. SatisFacts lists an address in El Segundo, California, and its site footer identifies it as part of MH Sub I, LLC, doing business as Internet Brands.