Reputation

Reputation is a reputation management platform for businesses that operate many locations. It gathers reviews, listings, surveys, and social activity into one system and turns them into per-location scores and prioritized actions.

The platform covers review generation and response, listings accuracy, survey collection, social publishing and listening, sentiment analysis, and case routing so issues reach the right team. A single rolled-up metric, RepScore, sits on top of those signals, and a separate readiness check reports how discoverable and trusted a brand looks to AI answer engines across discoverability, answer quality, and trust signals.

Reputation sells three levels of service alongside the software. Professional Services runs implementation, configuring locations, users, integrations, permissions, and workflows through to a training handoff. Expert Services turns collected feedback into a prioritized action plan with journey analysis and executive readouts. Managed Services operates the day-to-day work, including listings accuracy, review responding, and social engagement, on the customer's behalf.

Industry pages address healthcare, automotive, occupancy and property performance, hospitality, financial services, senior living, and retail. The company runs separate US and EMEA support desks with their own phone lines and email addresses, including German-speaking representatives, and lists offices in California, Arizona, Utah, the United Kingdom, and India. Pricing is not published, and it is usually per location, so confirm which sites count toward the fee.