Direct mail & outbound
ReadyMode
Readymode, formerly Xencall, is an outbound customer engagement platform that pairs a predictive dialer with a built-in CRM. It was founded in 2014 by a former call centre manager and owner, and is sold to outbound sales teams and contact centres, including real estate, home improvement, solar and BPO operations.
The predictive dialer adjusts its speed to agent availability and supports blended inbound and outbound calling, dynamic scripts and automated data entry. Lead management organises leads into custom queues and dispositions so they can be qualified and nurtured without leaving the platform, and the built-in CRM holds customized lead profiles with automatic lead importing and lead targeting. Real-time reporting gives visual dashboards of call metrics with live floor monitoring, letting a manager listen, whisper or interject on an agent's call. Compliance features include built-in rules for state calling restrictions, internal DNC list management and call recording.
The Readymode iQ tier adds caller ID reputation assessment with assisted remediation to get flagged numbers back into circulation, custom call cadences, and Autopilot, which uses carrier-level intelligence and reputation signals to dial from the numbers most trusted by each lead's carrier. The company says it targets 99% uptime, charges no setup fee and does not charge extra for support, and runs an affiliate partner program that pays commission on referrals.
Pricing is not published; the company books demos rather than listing plans. It publishes G2 reviews and customer case studies, and says it was recognised by the Globe and Mail in 2023 as one of Canada's Top Growing Companies. Sales and support run through 1-800-694-1049 with a help centre at help.readymode.com.
Best for
Acquisition or sales floors running several callers a day who need a predictive dialer, CRM and DNC controls in one system. Solo callers and buyers who want published per-seat pricing will need to request a demo quote.
What they do
- Predictive dialing
- Built-in CRM for outbound teams
- Lead management with custom queues and dispositions
- Dynamic agent scripting
- Real-time reporting and live call monitoring
- Caller ID reputation monitoring and assisted remediation
- Custom call cadences and Autopilot dialing
- DNC and state calling restriction compliance tools
- Voicemail drop and call recording
Details
| Attribute | Value |
|---|---|
| Founded | 2014 |
What stands out
- Founded in 2014 as Xencall and later rebranded Readymode.
- States 99% uptime, no setup fees and no extra charge for support.
- Caller ID reputation assessment, assisted remediation, custom cadences and Autopilot are part of the Readymode iQ tier.
- Recognised by the Globe and Mail in 2023 as one of Canada's Top Growing Companies.