Answering services
Nexa Receptionists
Nexa is a call answering and virtual receptionist service that handles inbound and outbound calls, live chat, text and web form enquiries around the clock. Agents work from customised industry playbooks with specialised training rather than a single generic script, and real estate is one of the industries covered alongside home services, healthcare, legal, IT, pest control, cleaning, restoration, roofing, retail and ecommerce, automotive, finance and insurance.
The work includes after-hours and overflow coverage, emergency dispatch, booking and appointment scheduling, appointment confirmation calls and texts, client and patient intake, lead qualification, and outbound sales and cold calling. Receptionists integrate with the client's existing CRM and scheduling tools so appointments land in the calendar already in use, and answering is offered in English and Spanish. A Voice + AI service mixes human agents with automation, configurable to start with a human and fall back to AI, or start with AI and escalate to a person.
The business traces its roots to 1982 as Answer 1 Communications and rebranded to Nexa in 2019. It grew partly by acquisition, taking on Inland Answering Services in 2017, Keener Communications in 2018, Alert Communications in 2020 and Mainline Telecommunications in 2021. It describes growth from a small family-run business with 50 employees and 500 clients to 600+ employees supporting more than 5,000 US businesses.
Plans are quoted rather than published. Ask how minutes, agents and after-hours coverage are priced, and how a real estate or property call flow would be scripted and escalated, before signing.
Best for
Operators who lose leads and emergency calls out of hours and want live agents booking into their own CRM, in English or Spanish. Buyers who need published per-minute pricing before a demo will have to ask for a quote.
What they do
- Live call answering around the clock
- After-hours and overflow call coverage
- Emergency dispatch
- Appointment setting and confirmation
- Client and patient intake
- Inbound and outbound sales calls
- Lead qualification
- Bilingual English and Spanish answering
- Live chat and SMS text answering
- Voice plus AI hybrid call handling
- CRM and scheduling system integration
Details
| Attribute | Value |
|---|---|
| Team size | 501-1,000 employees |
What stands out
- Roots go back to 1982 as Answer 1 Communications; the business rebranded to Nexa in 2019.
- Describes growth from 50 employees and 500 clients to 600+ employees serving more than 5,000 US businesses.
- Acquired Inland Answering Services in 2017, Keener Communications in 2018, Alert Communications in 2020 and Mainline Telecommunications in 2021.
- Answering is offered in English and Spanish, with live chat and text alongside phone.