What is a virtual assistant?

MyOutDesk describes a virtual assistant as a remote worker who provides services such as customer support, administrative support and marketing support, typically from outside the client's country, and who is used by businesses across industries to take work off in-house teams.

How does MyOutDesk place an assistant?

In three steps. A strategy session works through the business goals and where remote talent would help; the firm and client then co-create a plan that defines tasks, workflow integration and success metrics, along with a job description and an onboarding and training schedule; the assistant is then placed and works inside the client's existing systems.

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MyOutDesk

MyOutDesk recruits, vets and manages remote virtual assistants for US businesses, drawing talent from the Philippines, Latin America and Africa. Roles on offer include administrative support, transaction coordination, inside sales, sales development, marketing, recruiting, bookkeeping, customer service, virtual reception and property management support.

Engagements begin with a strategy session, after which the firm builds a written plan covering the job description, success metrics and an onboarding and training schedule, then places a dedicated assistant who works inside the client's own systems and workflows. It is a managed service rather than a marketplace: sourcing, vetting and ongoing support stay with MyOutDesk, and an enterprise program handles custom roles and larger teams.

The firm counts more than 51 industries served, among them real estate, property management, finance, insurance, healthcare and tech, and states that clients save up to 70% of the cost of a traditional in-house hire. Bookkeeping assistants are described as experienced with QuickBooks, Xero and FreshBooks; help desk assistants work in the client's own ticketing platform and escalation paths rather than a shared queue.

Rates are not published. Cost per assistant, contract length, coverage hours and what happens if a placement does not work out are all questions for the strategy call.

Best for

Real estate teams and small operators who want one dedicated, vetted assistant embedded in their own systems rather than a shared call center or a freelance marketplace, and are comfortable hiring offshore.

What they do

Administrative virtual assistants
Transaction coordinators
Inside sales and sales development assistants
Marketing assistants
Customer service and omnichannel support
Help desk outsourcing
Bookkeeping virtual assistants
Virtual receptionists
Recruiting assistants
Property management support

What stands out

Sources talent in the Philippines, Latin America and Africa, and says clients save up to 70% versus a traditional hire.
Counts more than 51 industries served, from real estate and property management to healthcare and tech.
Bookkeeping assistants work in QuickBooks, Xero or FreshBooks; help desk assistants work inside the client's own ticketing system.
Placement runs as three steps: strategy session, written success plan, then a dedicated assistant.

Common questions

What is a virtual assistant?: MyOutDesk describes a virtual assistant as a remote worker who provides services such as customer support, administrative support and marketing support, typically from outside the client's country, and who is used by businesses across industries to take work off in-house teams.
How does MyOutDesk place an assistant?: In three steps. A strategy session works through the business goals and where remote talent would help; the firm and client then co-create a plan that defines tasks, workflow integration and success metrics, along with a job description and an onboarding and training schedule; the assistant is then placed and works inside the client's existing systems.