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Reservation & booking systems

Hostaway

Hostaway is a property management system and channel manager for vacation rental operators. It publishes listings to Airbnb, Vrbo, Booking.com, Google, and other channels from one dashboard and keeps calendars in real-time sync so the same night is not sold twice.

Daily work runs through a unified inbox that pulls email, SMS, WhatsApp, and channel messages into one thread per booking, with AI replies and message templates for check-in, house rules, and recurring questions. The platform also covers dynamic pricing and AI revenue management, a direct booking engine and guest portal, task management for cleaners, owner statements and financial reporting, payments, and automated reviews. An open API and a marketplace of more than 100 tools extend it for managers who want to build their own.

More than 10,000 property managers use the platform, and Airbnb, Vrbo, and Booking.com have awarded Hostaway preferred and premier partner status. The company is privately owned, funded by venture investors and entrepreneurs, and fully remote, with 24/7 support and separate regional sales and support phone lines. It says customers save four to five hours a day on messaging and up to 90% of the time spent on end-of-month reporting.

Rates are not published. The pricing page is a form segmented by portfolio size at 2-14, 15-49, and 50+ listings, and single-listing hosts are pointed elsewhere, so ask what onboarding and support are included at the relevant tier.

Best for

Vacation rental managers with roughly 2 to 200 listings who need dependable channel sync, a unified inbox, owner statements, and 24/7 support. Single-listing hosts are directed to a different option.

What they do

  • Channel management for Airbnb, Vrbo, Booking.com, and Google
  • Unified inbox across email, SMS, WhatsApp, and OTA messages
  • AI guest reply automation
  • Dynamic pricing and AI revenue management
  • Direct booking engine and guest portal
  • Owner statements and financial reporting
  • Cleaning and maintenance task management
  • Automated reviews
  • Open API and integration marketplace
  • Payments processing

Details

AttributeValue
OwnershipPrivate
How they chargeRates are not published; plans are quoted by portfolio size through a form, split at 2-14, 15-49, and 50+ listings.

What stands out

  • More than 10,000 property managers use the platform to run hundreds of thousands of properties.
  • Airbnb, Vrbo, and Booking.com have awarded Hostaway preferred and premier partner status.
  • The marketplace lists over 100 vacation rental software solutions and integrations.
  • Support runs 24/7, with separate sales and support phone lines by region.
  • The company says customers save four to five hours a day and up to 90% of month-end reporting time.