Compliance training
Grace Hill
Grace Hill sells training, policy, survey, mystery shopping and reputation tools to multifamily and commercial real estate operators. The products are brought together in PerformanceHQ, a platform that connects training records, policy acknowledgments, survey feedback and market context in one place.
Training is multifamily-specific and organised around fair housing, risk reduction and compliance, safety and maintenance, diversity and inclusion, and assistance-animal situations, with fair housing content approved by TDHCA and DPOR. Visto covers credentialing and career development. The policy product is a library of customisable policies, forms and job descriptions that Grace Hill keeps current, assigns automatically by location, position, group or employee, and records electronic acknowledgments against.
Mystery shopping uses a nationwide network of trained shoppers with phone, online and on-site shop types, and assigns training against the gaps a shop finds. Surveys run under the KingsleySurveys brand and cover residents, tenants, employees and investors, benchmarked against the Kingsley Index. Realync adds video tours, live video and video analytics for leasing teams, and the reputation product consolidates reviews, listings and social publishing.
Reputation management packages start at $40 a month, and the site publishes pricing pages for the training, mystery shopping, survey, policy and virtual leasing packages. Survey and Realync performance figures quoted on the site are the vendor's own.
Best for
Multifamily and commercial property management companies that want fair housing and compliance training, a maintained policy library, shops and resident surveys from one vendor. Single-property owners may find it heavier than they need.
What they do
- Multifamily training and LMS
- Fair housing courses (TDHCA and DPOR approved)
- Risk reduction and compliance training
- Safety and maintenance training
- Policy, forms and job description library
- Automated policy assignment and e-acknowledgment
- Mystery shopping (phone, online and on-site)
- Resident and tenant satisfaction surveys
- Employee and investor surveys
- Kingsley Index benchmarking
- Online reputation and listings management
- Virtual leasing and video tools (Realync)
Details
| Attribute | Value |
|---|---|
| How they charge | Online reputation management packages start at $40 a month. Pricing pages are published for the training, mystery shopping, survey, policy and virtual leasing packages. |
What stands out
- Policy library holds over a thousand customisable policies, forms and job descriptions, kept current by Grace Hill.
- Survey results benchmark against the Kingsley Index for multifamily and commercial portfolios.
- Mystery shopping runs on a nationwide shopper network, with more than thirty-five years of experience cited.
- Online reputation management packages start at $40 a month.
- Fair housing training content is approved by TDHCA and DPOR.