Direct mail & outbound
Five9
Five9 is a cloud contact center (CCaaS) provider based in San Ramon, California. It runs inbound routing, outbound dialling and campaign management, interactive voice response, digital channels, workforce and quality management, performance management, and analytics on one platform, with AI features layered across them.
The platform is sold as a per-seat cloud service to enterprise, mid-market, and SMB contact centers, backed by professional services, a partner channel, and integrations with systems such as ServiceNow. Recent additions have come partly by acquisition: Acqueon in 2024 and Aceyus VUE in 2023.
Five9 was founded in 2001, announced its initial public offering on NASDAQ under the ticker FIVN in 2015, and reports more than 2,600 employees worldwide, more than 3,000 enterprise, mid-market, and SMB customers, and more than 350,000 concurrent agent seats as an average for the fourth quarter of 2023. It was named a Leader in the Gartner Magic Quadrant for CCaaS in 2024. Offices run from San Ramon and San Francisco to Irving, Toronto, Halifax, London, Munich, Dublin, Porto, Amsterdam, Manila, and several cities in India.
Pricing is not published on the site; seat counts, AI usage, and professional services all affect the quote, so get one in writing before comparing it with a smaller dialler.
Best for
Organisations running sizable inbound or outbound calling operations that want routing, dialling, IVR, workforce management, and analytics from one vendor. Five9 sells to enterprise, mid-market, and SMB contact centers rather than to a one- or two-seat calling desk.
What they do
- Cloud contact center (CCaaS) platform
- Inbound call routing
- Outbound dialling and campaign management
- Interactive voice response (IVR)
- Intelligent virtual agents
- Digital and omnichannel engagement
- Workforce management
- Quality management
- Performance management
- Contact center analytics and reporting
- Professional services and implementation
Details
| Attribute | Value |
|---|---|
| Founded | 2001 |
| Ownership | Public |
| Team size | 1,000+ employees |
| Other offices | San Francisco, CA, Irving, TX, Toronto, Canada, Halifax, Canada, Munich, Germany, Dublin, Ireland, Porto, Portugal, Chennai, India, Amsterdam, Netherlands |
What stands out
- Founded in 2001 and headquartered in San Ramon, California.
- Announced its initial public offering on NASDAQ under the ticker symbol FIVN in 2015.
- Reports more than 3,000 enterprise, mid-market, and SMB customers and more than 2,600 employees worldwide.
- Reports more than 350,000 concurrent agent seats, an average as of the fourth quarter of 2023.
- Named a Leader in the Gartner Magic Quadrant for CCaaS in 2024; acquired Acqueon in 2024 and Aceyus VUE in 2023.