Fair Collections & Outsourcing (FCO)

Fair Collections & Outsourcing (FCO) is a national debt collection agency built around rental housing. It recovers former-resident balances for apartment owners and managers, and also works consumer, small business and corporate accounts.

Collection runs from multiple call centers across multiple shifts using omni-channel contact, proprietary account recovery scoring, dynamic collection strategies, data mining and targeted re-work programs, with a national attorney network behind accounts that need legal placement. FCO reports accounts to all three national credit bureaus at no charge to the client and integrates with client property management platforms so accounts and results move without manual handling.

Clients see results, trends and statements in real time through the Client Center; consumers pay on a separate secured site. FCO also runs a collections best-practices webinar series and compliance training for client staff, and operates a compliance management system together with a data safeguard and consumer privacy program.

The company works from 14400 Sweitzer Lane in Laurel, Maryland, and is registered under NMLS IDs 980983 and 934298 plus a Nevada compliance manager registration. It does not publish rates, so the recovery split, the age and type of accounts accepted, and credit reporting policy should be agreed before placement.