Birdeye

Birdeye is a reputation and customer experience platform for multi-location brands. Property management companies are one of the verticals it sells into, alongside home services, financial services, healthcare, and retail. The platform collects and responds to reviews, manages online listings, runs messaging and social media, and handles inbound conversations.

The product is organised around three AI agents, marketed as AI Coworkers, covering marketing, operations, and customer experience and coordinated through what the company calls multi-agent orchestration across voice, email, and text. Reviews are generated by pairing Birdeye with a CRM, with AI-drafted responses; listings are created and updated across online directories; social publishing builds a per-location content calendar and answers comments and DMs; and a chatbot answers questions and books appointments on the website. Surveys, referral campaigns, payments, competitor benchmarking, and an insights dashboard sit alongside.

The company states its AI is rooted in published Stanford NLP research and trained on more than a decade of reviews, listings, calls, and surveys across 10,000+ brands. It reports 3,400+ property and community operators on the platform and integration with over 3,000 software systems; one published case study covers a management company updating listings for 300+ locations.

Prices are not published. The pricing page asks for a location count in bands from 1-3 up to 1000+ and routes to sales, and the company describes a single platform contract priced on what is deployed at each location.