BetterBot

Betterbot is an AI platform built for multifamily leasing and resident operations. It catches prospect inquiries from ILS listings, the property website, phone, email, SMS, and chat, answers them, books tours, runs applications through to move-in, takes maintenance requests, and opens renewal conversations, with on-site teams staying in charge of the accounts.

Prospects are answered inside the conversation they started: chat and calls in real time, emailed inquiries within about a minute. Each inquiry becomes a guest card, de-duplicated against existing records and written back to the property management system with its source attached. Follow-up sequences continue until the prospect replies, at which point the drip stops and the AI answers the actual question using live pricing and availability. Tour slots come from the PMS or a connected calendar, or from configured tour hours, so a time is offered only if it is genuinely open; bookings are written back, and reminders go out three hours before a tour with a follow-up three hours after. Applications move through six stages from submitted to moved in, each with its own time window, alongside a documents checklist and fee tracking.

The company states it serves 8 of the top 10 NMHC managers and says every figure on its website is sourced from named customers and platform analytics. Its address is 3423 Piedmont Rd NE, Atlanta, Georgia, with separate sales and support teams.

How much of the platform works depends on the property management system in place: calendar reads, availability, application links, and write-back are all described as depending on what the PMS supports, so integration coverage is the thing to confirm first.