Lease-up consultants
Apartment Life
Apartment Life is a faith-based nonprofit that places trained coordinators in apartment communities to host events, welcome new residents, and reach out to residents at move-in and renewal. Owners buy it as a resident engagement program aimed at resident satisfaction, retention, and online reputation, and the organization states that all its employees are trained on Fair Housing guidelines.
Coordinators work one of two ways. Onsite coordinators live at the community they serve for a reduced rent amount, usually as a team of two, and average 48 hours a month. Offsite coordinators live anywhere and are paid hourly, with hours agreed in advance and most roles averaging 8 to 24 hours a month; in some cases one coordinator serves several communities.
Programs are built separately by community type. The conventional program, running since 2000, covers everything from a downtown high rise to suburban garden-style apartments. Resident Services is designed for affordable, tax credit, LURA, and workforce housing and adds wraparound work: community events, adult and family programming, youth programming, delinquency and recertification support, and the activity reporting and documentation that LURA and tax credit compliance require. A senior adult program and Neighborhood Services for single-family build-to-rent communities round out the list, the latter adding social media and online reputation work around events.
Apartment Life says it has served 1.3 million units and 3 million residents. It lists a Dallas, Texas mailing address and a main line of 817-685-2963. Program fees are not published and part-time and a la carte options are offered, so owners should get a written scope before comparing the cost to in-house event staffing.
Best for
Owners and managers of conventional, affordable, senior, or build-to-rent communities who want a staffed resident engagement program; not a fit for owners who only need occasional event planning.
What they do
- Onsite resident event programs
- Move-in and renewal resident outreach
- Resident Services programs for affordable and tax credit housing
- LURA and tax credit activity reporting and documentation
- Delinquency and recertification support
- Youth, adult, and family programming
- Neighborhood Services for build-to-rent communities
- Online reputation and social media support around events
- Resident and staff care in times of need
Details
| Attribute | Value |
|---|---|
| Founded | 2000 |
| Ownership | Nonprofit |
What stands out
- Has served the apartment industry since 2000 and reports serving 1.3 million units and 3 million residents.
- Onsite coordinator teams average 48 hours a month; most offsite roles run 8 to 24 hours a month.
- All employees are trained on Fair Housing guidelines.
- Separate programs for conventional, affordable, senior adult, and build-to-rent communities.
Common questions
- What is the difference between the onsite and offsite coordinator programs?
- Onsite coordinators live at the community they serve for a reduced rent amount, usually as a team of two, and average 48 hours a month regardless of whether one or two people cover it. Offsite coordinators can live anywhere and are paid an hourly wage; hours are agreed in advance and range from 8 hours a month to 40 hours a week, with most roles averaging 8 to 24 hours a month.
- How long does it take to get a coordinator placed at a community?
- Apartment Life says its typical time to hire is 30 to 60 days, depending on the availability of both the coordinator and the community. Timelines also vary with property readiness and whether the role is a backfill of an existing position.