Answering services
Anserve
Anserve is a family-owned telephone answering service that has operated since 1969, answering calls 24 hours a day with human agents rather than automated systems. It serves more than ten industries, among them property management, utilities and propane, contractors and trades, and medical practices.
Call handling runs on scripts written for each client. For emergencies the client defines the protocol: if no response is detected within the specified timeframe, Anserve escalates through the chain of command until someone is reached, and notifies the client when a call is dispatched. Urgent messages go out immediately by phone, text, or email. The service integrates with many common calendar and scheduling systems or follows a custom booking process, and screens spam and sales calls so only real messages get through. Beyond call handling it offers order taking and lead generation and billing and payment assistance.
The company owns and maintains a 12,000 square foot building with a staff of over 100 employees, and reports managing over 10,000 calls a day with the ability to speak more than 200 languages. Agents receive regular training on HIPAA, customer service, and breach prevention, and built-in natural gas generators keep the center running during power outages. It cites the ATSI Award of Excellence as a top 10 company in the call center industry from 2014 to 2024.
Plans start at $25 a month and the company advertises competitor price matching, but what a plan includes depends on call volume and script complexity, so confirm the per-call or per-minute terms and the escalation setup before switching over.
Best for
Property managers and contractors who need after-hours and emergency calls answered by a person and escalated through their own on-call chain, with plans sized to call volume rather than a flat enterprise contract.
What they do
- 24/7 live call answering
- After-hours emergency answering and dispatch
- Property management answering
- Utilities and propane answering
- Contractor and trades answering
- Appointment scheduling
- Virtual live receptionist
- Multilingual answering
- HIPAA-compliant medical answering
- Order taking and lead generation
Details
| Attribute | Value |
|---|---|
| Founded | 1969 |
| Ownership | Private |
| Team size | 51-200 employees |
| Memberships | ATSI Award of Excellence, top 10 call center company (2014-2024) |
| How they charge | Answering service plans start at $25 per month, and the company advertises competitor price matching. |
What stands out
- Family-owned and providing answering services since 1969.
- Owns and maintains a 12,000 square foot building with a staff of over 100 employees.
- Reports managing over 10,000 calls per day with the ability to speak more than 200 languages.
- Built-in natural gas generators keep the call center running during power outages.
- Agents receive regular training on HIPAA, customer service, and breach prevention.
Common questions
- How are emergency calls handled after hours?
- After-hours emergency calls are answered live and handled according to the client's custom instructions, including escalation to on-call staff. If no response is detected within the timeframe the client sets, Anserve escalates through the chain of command until someone is reached, and notifies the client when a call has been dispatched.
- How quickly are urgent messages delivered?
- Urgent messages are delivered immediately by the client's preferred method, such as a phone call, text message, or email.
- Can the service filter spam or sales calls?
- Yes. Anserve screens and filters unwanted calls so that only important messages and qualified callers reach the client.
- What happens during a power outage?
- Anserve maintains built-in natural gas generators so the call center keeps operating during power outages, which the company says keeps answering quality and speed steady for incoming calls.