Answering services
Abby Connect
Abby Connect provides live virtual receptionists assigned as a consistent small team, handling call answering, screening, transfers, and scheduling for small businesses and property offices. Callers reach the same handful of people rather than a different receptionist on every call.
The service covers 24/7 answering, after-hours and overflow coverage, client and patient intake, and appointment scheduling, with bilingual English and Spanish answering included rather than sold as an add-on. An AI receptionist is available on the same plan, and the mix of human and AI handling can be changed at any time.
Call data, recordings, and message history are exposed through the AbbyGO app and a web portal, and caller records can sync to a CRM or calendar through the firm's integrations.
Plans start at $165 per month and are billed by receptionist minutes, with a free trial and no setup fee. Confirm which minute tier fits your call volume before signing up.
Best for
Small operators and property offices that lose deals to missed calls and want a named team answering the phone — including after hours — without hiring a receptionist.
What they do
- 24/7 live call answering
- Call screening and warm transfers
- Appointment scheduling
- Client and patient intake
- After-hours and overflow coverage
- Bilingual (English and Spanish) answering
- AI receptionist
- CRM and calendar integrations
Details
| Attribute | Value |
|---|---|
| How they charge | Plans start at $165 per month, billed by receptionist minutes, with a free trial and no setup fee. |
What stands out
- Twenty years answering calls with human receptionists, now offered alongside an AI receptionist on the same plan.
- Callers reach a consistent small team rather than a different receptionist each time.
- Bilingual answering is included rather than priced as an add-on.
- The AbbyGO app and web portal expose caller data, call recordings, and message history.